South Africa can only experience real economic growth when consumers have trust in their preferred product or service providers.They have the right to be offered quality service or products and should not be exploited to let their hard-earned money go to waste. Customers should therefore be protected and valued at all times. DebtSafe considers it a priority to share some valuable information to make consumers aware of certain rights.
According to the National Credit Regulator (NCR) consumers have rights in terms of the National Credit Act (NCA) to:
Matthys Potgieter, debt expert at DebtSafe,therefore emphasises the importance of shopping around to get the best terms and rates available (when applying for credit) to suit your budget. Potgieter says consumers should receive a quotation before any credit agreement is accepted. And the quotation received, should clearly disclose the fees and instalments involved.Here are a fewexamples that you, the consumer, need to be aware of when applying for certain credit:
Buying a Vehicle
Mrs X wants to buy a car and applies for credit. Unfortunately,her application forcredit has been declined. She has the right to inquire why her application has not been accepted and is informed via the credit provider that her credit profile is in a bad state. She disagrees with the given feedback because she knows she is in a position to get financing for a car. Mrs X's dispute (together with evidence provided) has been logged at the credit bureau and within 20 days receives feedback that the mistake on her profile has been corrected. She can now apply for credit again.
Taking outa Personal Loan
Mr Y has the right to ask for a quotation when applying for a personal loan. The credit provider has to disclose all the fees, instalments and necessary terms involved. Mr Y, therefore, needs to ask for the credit agreement (free of charge) to also see what the credit life instalment entails, for example. He has the right to take a look at the credit life premium and can also decide to choose his own credit life insurance provider. FinSafe is such an option for example.
Carla Oberholzer (Public Relations Officer)
Tel: 0861 100 999